Return and Cancellation Policies

Return and Cancellation Policies

Return Policy

I understand all aesthetic services purchased are final and redeemable through DC Ranch Family Medicine & Aesthetics, and not with an individual employee.  If there is a valid medical reason as to why you cannot utilize the service(s) purchased, we will allow you to use your remaining balance towards other services of equal or lesser value.

I understand all retail products purchased are final.  If you are not satisfied with an unopened retail product you may exchange it within 30 days of original purchase date with a valid receipt for another retail product of equal or lesser value.

Cancellation Policy

I understand it is my responsibility to arrive on time for my service and I may be asked to reschedule if more than 15 minutes late.  I understand there is a $25 fee for missed appointments.  I understand if 3 or more appointments are missed without proper notice, a pre-payment of 25% will be required to hold future appointments.  I understand if there is a missed appointment without proper notice for a complimentary service, the service will be forfeited and considered used.

Please notify us 24 business hours in advance to cancel and/or reschedule your appointment.

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